All dogs are required to be up to date on their DHPP (Distemper, Hepatitis, Parainfluenza and
Parvo) and Rabies vaccines. Proof of vaccination may be submitted digitally or in person.
HEALTH/MEDICAL PROBLEMS & SENIOR DOGS.
Occasionally, grooming can expose a hidden medical condition or aggravate a current one. This can occur during or after grooming. The dog’s owner, upon agreement to these terms, will cover all medical expenses for veterinary care. We also reserve the right to refuse service to customers whose dog might pose a threat to us or to the other dogs, whether it’s a behavioral problem or a health problem.
Although accidents are rare, there is always a risk when dealing with animals. Grooming
equipment is sharp, and although we use extreme caution in all situations, possible problems could occur if your dog is wiggling or moving around. This may include cuts, nicks, scratches,
quicking of nails, etc. Your dog’s comfort and safety is our number one priority. In the event that an accident occurs, you will be notified of the accident immediately. If Metro Pets feels that the accident is serious, and the owner is not available, we will seek immediate veterinary care at Boston West Veterinary Emergency (Natick salon) or MSPCA-Angell West (Lexington.)
AGGRESSIVE DOGS. Owners MUST inform Metro Pets if their dog has bitten anyone, or is aggressive towards people, other dogs, or specific grooming procedures. In the event that your dog becomes aggressive during the grooming session, Metro Pets reserves the right to refuse grooming services, or stop the grooming session at any time before or during the grooming session. We do not muzzle unless your dog poses a threat to itself or others. A muzzle may be used as a last resort, which does not harm the dog in anyway, and would allow the grooming session to continue.
MATTED COATS. Dogs with severely matted coats require extra attention. Mats are very painful to the dog, and will ultimately cause damage or even tear the dog’s skin. In addition, matted hair does not allow for air circulation to the skin, causing hot spots, bacterial, and fungal infections. Mats are difficult to remove and may require the dog to be shaved. While we are always cautious, removing a heavily matted coat can cause bruising, nicks, and abrasions, as we’re working very close to the skin. After effects of mat removal may include: itchiness, skin redness, self-inflicted abrasions, and in some cases, failure of the hair to regrow. In some cases, the dog may even experience brief behavioral changes. If your pet needs to be shaved, we will contact you to let you know.
FLEAS, TICKS AND OTHER PARASITES. Metro Pets strives to be a flea-free facility. If your dog has any fleas or worms, they will be sent home. Ticks will be removed and you will be notified if any are found.
ILLNESSES, INJURIES OR ALLERGIES. Any previous or current injuries, illnesses or allergies MUST be disclosed to Metro Pets so that we can best take care of your pup and keep other pups safe.
ADDITIONAL FEES. We reserve the right to charge additional fees for services over and above the norm covered by our standard rates. These additional fees may include (but are not limited to) excessive excessive de-matting/de-shedding, extra bathing to fully clean the coat, or special handling to safely complete the groom. Pricing given over the phone or through e-mail is only an estimate. The final price will be given at the time of check out, after the groom has been completed.
SATISFACTION. Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make the adjustment at the time of pickup.
CANCELLATIONS AND NO SHOWS. No-shows and cancellations (including rescheduling) will incur charges based on the time window within they were cancelled. Notification received 12-24 hours before the appointment results in a $25 fee. Notification received 1-12 hours before the appointment results in a $50 fee. Clients who do not show up to their appointment with no prior notification will be charged the full fee of $85 per hour for reserved grooming time.
LATE ARRIVALS. Part of a successful groom is having the appropriate amount of time to work with your pup. As we are appointment based, being late to an appointment means it runs over into the next pup's time. The clock for your pup's appointment starts at your scheduled time and any additional time needed will be reflected on your invoice. Depending on how late you arrive, the groomer may not be able to do a full groom
SOCIAL MEDIA. This release authorizes Metro Pets to take photos of your dog for our website and/or social media.