Frequently Asked Questions (FAQs)

DOG GROOMING FAQs

What vaccines are required for grooming?

Puppies Under 6 Months Old: Proof of up to date DISTEMPER boosters.
Dogs Over 6 Months Old: Proof of up to date RABIES and DISTEMPER vaccines.

If your dog receives titer checks in lieu of annual vaccinations, we require a submitted copy of a recent titer report.
If your dog no longer receives vaccines due to age or health concerns, we require a note from your vet stating they are exempt.

How much does dog grooming cost?

Because we are an appointment based groomer, prices vary a little from pup to pup depending on their needs. On average, dog grooming appointments in the salon are $85/hour. Mobile grooming starts at $105.

To get an idea of the estimated cost for your dog’s breed, feel free to contact the office at store@metropetsnatick.com or text 508-834-7373.

My dog is over 50lbs. Is mobile grooming an option for them?

We unfortunately cannot accomodate pups over 50lbs in the mobile grooming van. They would need to visit us in the salon.

My dog is matted. Can you brush it out?

This is a tricky one. The motto is “humanity over vanity” - it’s more ethical to shave down matting and start fresh than to force a brush out to maintain a look. The ability to brush out matting depends on:

(1) your dog’s tolerance of brushing - dematting a dog is an arduous process. If your dog struggles with being brushed when their coat is in good condition, they are not candidates for brush outs.
(2) the severity of the matting - matting pulls at the skin, and (if severe enough) goes all the way down to the skin. Brushing at these types of mats is going to cause extreme discomfort to your dog, and increase risk of injury such as skin tearing or bruising.

We will always discuss the need for shaving before proceeding with the groom. If it is determined that the matting can be brushed out, there will be additional charges depending how long the brush out takes.

My dog requires medication for grooming. Can you still groom them?

Yes! We can certainly groom pups who require medication to be safely groomed. Because it is a little trickier scheduling wise, once you fill out the intake form someone will be in touch to get you on the books depending on your pup’s needs.

Please make sure your dog receives its medication in the appropriate time frame! If you are unsure about the dosing, please contact your vet for clarification.

What does “Fear Free Certified” mean?

Fear Free certification is issued by Fear Free Pets as acknowledgement that the individual has received the most up to date education on alleviating stress and humane handling.

How old does my pup have to be to get groomed?

Grooming is a journey! As such, it’s best to start acclimating puppies to it as early as possible, even if they aren’t getting a haircut. As such, we recommend starting to bring puppies in as early as 8 weeks to begin acclimation.

My dog is very old. Can you still groom them?

Yes - within reason! Obviously the physical stress of grooming can be too much for older pups, so we monitor them during the session. We accommodate the older pups with orthopedic table mats, and allow them to nap or lay down as much as they need. However, if it’s obviously getting to be too much for them, we will terminate the session and have you pick them up.

My dog is very fearful. Can you still groom them?

Yes - within reason! Grooming sessions with fearful dogs is tricky, and the key is to end on a good note. As such, we progress through the grooming at their pace, and end it before their proverbial bucket is too full. This means that, oftentimes, very fearful dogs may not receive a full grooming on their first visit.

My dog doesn’t like other dogs. Can you still groom them?

This will depend on the severity of their dog reactivity. While the dogs do not interact at all, there are (at minimum) at least 2 groomers working in the room at a time, so there are other dogs around. Please reach out to the office to discuss the logistics and whether it’s a possibility.

My dog is in heat. Can you still groom them?

We unfortunately cannot take dogs who are actively in heat!

CAT GROOMING FAQs

What vaccines are required for cat grooming?

All cats must have proof of up to date rabies and FVRCP vaccines to be groomed at Metro Pets.

If your cat receives titer checks in lieu of annual vaccinations, we require a submitted copy of a recent titer report.
If your cat no longer receives vaccines due to age or health concerns, we require a note from your vet stating they are exempt.

How much does cat grooming cost?

Because we are an appointment based groomer, prices vary a little from cat to cat depending on their needs. Cat grooming services start at $105.

To get an idea of the estimated cost for your cat's service, feel free to contact the office at store@metropetsnatick.com or text 508-834-7373.

My cat is matted. Can you brush it out?

This is a tricky one. The motto is “humanity over vanity” - it’s more ethical to shave down matting and start fresh than to force a brush out to maintain a look. The ability to brush out matting depends on:

(1) your dog’s tolerance of brushing - dematting a cat is an arduous process. If your cat struggles with being brushed when their coat is in good condition, they are not candidates for brush outs.
(2) the severity of the matting - matting pulls at the skin, and (if severe enough) goes all the way down to the skin. Brushing at these types of mats is going to cause extreme discomfort to your cat, and increase risk of injury such as skin tearing or bruising.

We will always discuss the need for shaving before proceeding with the groom.

My cat requires medication for grooming. Can you still groom them?

Yes! We can certainly groom cats who require medication to be safely groomed. However, how much can be successfully done will depend on how well they do with the process.

What does “Fear Free Certified” mean?

Fear Free certification is issued by Fear Free Pets as acknowledgement that the individual has received the most up to date education on alleviating stress and humane handling.

My cat is very old. Can you still groom them?

Yes - within reason! Obviously the physical stress of grooming can be too much for older cats, so we monitor them during the session. Please note that if your cat is older and hasn't been groomed before, it is difficult to predict how well they will tolerate the process. As always, if it’s obviously getting to be too much for them or they are too fractious, we will terminate the session and have you pick them up.

My cat is very fearful. Can you still groom them?

Yes - within reason! Grooming sessions with fearful cats is tricky. Cats internalize stress more than dogs, which affects the heart. An increased heart rate can trigger cardiac episodes in cats with existing or undiagnosed heart conditions. This means that, oftentimes, very fearful cats may not receive a full grooming on their first visit.

My cat doesn’t like dogs. Can you still groom them?

Our cat grooming is done in a private kitty room - no dogs allowed!